Returns & Cancellations

14 Day Return Policy

We offer you complete peace of mind while ordering at HealthKart - you can return all items within 14 days of receipt of goods.

Defective Items:

If an item is found defective, please get in touch with our customer care on info@healthkart.com or call us on 0124-4616444 within 14 days of receipt of the product. When we receive the item, we will inspect it to ensure everything is present and is in its original condition and then issue either a full refund, Healthkart Cash (store credit) or a different item in exchange, as per your request.

Please note that replacements are subject to availability of the particular product.

Returns

If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
We also will refund you the shipping charges in store credits.
Please ensure however that the product is unused and the tags, boxes and other packaging remains intact.

To coordinate a return

• Send a picture of the item to info@healthkart.com with the subject line “RETURN” or call us at 0124-4616444 within 14 days of receiving the product. Please also ensure that we should receive the product back within 10 days of sending us the request, otherwise the product will be ineligible for return.
• Mail us back the product at
  Aquamarine Healthcare Pvt. Ltd.
  T-01 MG Road, Parsvnath Arcadia, 2nd Floor
  Sector 14, Opp. Motorola Building
  Gurgaon, Haryana – 122001
• Once we receive the package, we will issue a refund of the purchase amount and Rs.100 for courier charges borne by you, as store credits. You can redeem your store credit towards future purchases from us. In case the return is found ineligible for refund, we will courier the product back to you.
• We will strive to close the issue within 7 days of receiving the product.

Our category specific policy is as follows

• Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product
• Sports & Fitness: Return policy is applicable only in case of issues with size of the apparel or footwear.
• Diabetes: Products in this category are NOT eligible for return
• Beauty: Returns will be considered for change of color requests
• Home Devices: Products in this category are NOT eligible for return
• Eye: If contact lenses are returned, they have to be returned in sealed boxes; opened or used lenses will not be accepted as returns. Lens solutions, lens cases are NOT eligible for returns
• Personal Care: Adult Diapers, Women hygiene products (sanitary napkins, tampons, panty liners), Condoms, Ovulation Kits, Toothbrushes, Toothpastes etc. are NOT eligible for returns
• Parenting: Ovulation Kits and Diapers are NOT eligible for returns
• Services: Products in this category are NOT eligible for returns

Following shall NOT be eligible for return or replacement :

• Damages due to misuse of product
• Incidental damage due to malfunctioning of product
• Any consumable item which has been used or installed
• Products with tampered or missing serial / UPC numbers
• Any damage / defect which are not covered under the manufacturer's warranty
• Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered
• Some special rules for promotional offers may override "Healthkart.com's 14 Day Returns Policy"

In case of any queries, please write to our customer care on info@healthkart.com or call us on 0124-4616444