About half of the supplements sold in India are suspect - they are either parallel imports or fake. Fake supplements may contain banned substances, such as steroids, which may cause permanent damage to your body.
At HealthKart, we strive to provide 100% authentic products to our customers by maintaining tight quality control during sourcing and distribution of supplements. We also offer 14-day return policy to our customers, in case you are not satisfied with the product quality.
Approximately 80-90% of the supplements sold in India are imported from developed countries, like US and Europe. There is 70% customs duty on these products, which means that for a legitimate product, the retail price would be almost twice that of the retail price in developed countries.
Heavy customs duty attracts large amounts of parallel or unethical imports. Given that these products have been illegally imported into the country, sourcing information is not available and quality becomes a question. Because of the supplements being highly priced and customers' inability to differentiate a legitimate product from a regular powder, several opportunistic resellers create and sell fake products in the market. Fake products look very similar to their original counterparts and are typically mixed with parallel-imported supplements.
It means that if you are buying a non-authorised product, you may be lucky and get an authentic product, but 1 out of 5 people will likely get a fake product, which may contain banned substances, such as steroids, and get you on a risk of causing permanent damage to your body.
At HealthKart, we strive to provide 100% authentic products to our customers and we achieve this goal by maintaining:
We invest an enormous amount of time, effort and money on our supply chain, which ensures authenticity. This is where we stand. The chances of fake products increase as one moves towards resellers.
HealthKart works closely with all the key sports nutrition brands and maintains strict quality control during distribution.
We provide objective and correct information about the product, such as labels and dosages.
We maintain tight quality control in our warehouse, which ensures that damaged/sub-par quality products are not shipped to the customers.
We work only with premium logistic partners, like Fedex, Blue Dart, etc.
We offer 100% customer satisfaction through our hassle-free 14-day return policy. If you are not satisfied with the product, you may choose to return the product within 14 days of purchase.
Below are the details of how we ensure authenticity with our top imported brands. We are authorised retailers of these brands and source them directly or from authorised importers. Details of authorised importers, wherever applicable, are listed for reference.
We know it matters to you. When you pay for a product, you expect to get the best. Talking about consumables, like body-building supplements, it matters all the more because a fake supplement causes more harm than a fake branded T-shirt.
There are incidents abound where fake supplements have hurt and ended lives. The mainstream media has started covering many more such incidents. Here is what they have reported:
Spurious ingredients mixed with steroids make for cheap supplements. Such supplements are made to look like their real counterparts in colour and texture, but the pump in muscle and the mass gain are directly because of the steroids in the fake supplements.
As for the permanent damage, you can get cancer and severe impotence without smoking like a chimney; skin diseases and rashes without being infected; kidney and liver damage without consuming alcohol; hormonal imbalance without having stress, mood swings; hair loss; and permanent organ damage. That's what anabolic steroids do in a nutshell.